Shipping and Payments

We ship worldwide within 1–3 business days of payment, using the shipping services listed below by destination country:

United States – FedEx Express

  • $59.97 for pan flutes ($39.97/each additional item)
  • $69.97 for string instruments ($49.97/each additional item)
  • $9.97 for accessories ($4.97/each additional item)

Customs charges include a 15% tariff calculated on the total value of the products and a flat $15 FedEx processing fee, are added at checkout. No additional customs fees will be charged upon delivery.

Australia & New Zealand – Romanian Post (Priority Shipping)

  • $59.97 for pan flutes ($39.97/each additional item)
  • $69.97 for string instruments ($49.97/each additional item)
  • $14.97 for accessories ($4.97/each additional item)


Worldwide – Romanian Post (Priority Shipping)

  • $39.97 for pan flutes ($29.97/each additional item)
  • $49.97 for string instruments ($29.97/each additional item)
  • $9.97 for accessories ($4.97/each additional item)


Please allow 7 – 14 business days to receive the instruments to your country. All sales taxes and shipping cost are the responsibility of customers.

All instruments are shipped in mint condition, carefully wrapped in protective bubble wrap and securely packed with fragile-item cushioning to ensure safe delivery.

Please check your instrument at arrival! If item arrives damaged because of improper handling or it is lost we will NOT be made responsible unless the buyer will report this at the local post office and give me a registration number of the claim.

Payments

We accept Apple Pay, Google Pay, credit and debit cards, and PayPal. All payments are securely processed through PayPal, our trusted payment processor, ensuring a safe and seamless checkout experience.

Taxes & Duties

Additional taxes, including VAT, sales tax, customs duties and other applicable charges, may apply depending on the destination country and are the customer’s responsibility.

Faulty Item

If the instrument you received is faulty, please contact us either by email or by letter within 3 days of receipt and return it to us within 7 days of receipt. In this case we will pay for return postage costs. Please state whether you require a refund or a replacement for your faulty instrument. Refunds cannot be processed if the fault has been caused, created or is a result of your misuse.

Return Policy

If for any reason you are not completely satisfied with the goods that we have supplied, please return them to us within 30 days of receipt. Goods must be in a condition suitable for resale. We will process a full refund as soon as we can. You are responsible for the cost of returning the instruments, unless the instrumentss are damaged or broken in which case we will pay for return postage costs.

You may cancel your order within 30 days of receiving the products. Instruments must be unused and in a perfect condition, fit for resale. You must inform us of your cancellation by email or letter within 30 days. Keep a receipt of postage of your cancellation notice or a confirmation of sending a cancellation email.